Job Description

COMPANY OVERVIEW:

Become a part of our success story

Resort Properties of Angel Fire, a family-owned and operated company specializing in short-term rental property management, has proudly upheld its reputation as the leading name in hospitality in Angel Fire, New Mexico, for the last 25 years. Located in the southern Rockies at an elevation of 8,500 feet, our four-season mountain resort community offers a unique blend of seasonal activities and endless adventure. From skiing, snowboarding, and snowshoeing in the winter to golf, tennis, fishing, hiking, and downhill mountain biking in the summer - our guests are always surrounded by the stunning natural scenery of the area.

Why You Should Join Us:

Are you ready to be a key player in our exciting reputation of offering guests the very best in accommodations and hospitality? When you join us at Resort Properties of Angel Fire, you will not only be part of a tight-knit team that truly cares about our team members but also have the opportunity to grow professionally in our supportive environment. Our commitment to excellence provides an ideal setting for your career development and job satisfaction.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career advancement.
• A supportive environment that fosters professional and personal growth.
• A fantastic place to put down roots and enjoy an incredible work-life balance

Don’t miss the chance to elevate your career with us in the Rockies 

POSITION SUMMARY:

As a Front Desk/Reservationist at Resort Properties of Angel Fire, you’ll be the first point of contact for our guests, playing a key role in creating a welcoming and memorable experience. You’ll engage with potential guests, offer thoughtful recommendations, and manage reservations through our vacation rental booking software with consistency and care.

In this role, your reliability and strong sense of organization will help ensure the lobby and shared spaces are always clean, orderly, and ready to impress. You’ll assist with guest inquiries, direct them to the appropriate team members, and stay informed on company policies, rates, and local happenings.

If you're someone who thrives in a structured environment and takes pride in following established procedures, this is a great opportunity to be part of a team that values excellent service and attention to detail.

RESPONSIBILITIES:

• Speak with potential guests, make recommendations, and book reservations.
• Manage leads and convert to booked reservations using vacation rental booking software.
• Directs guests to appropriate staff for assistance with questions and special requests regarding policies, or housekeeping.
• Treats requests with professionalism, tact, and a courteous manner.
• Ensures the lobby and shared areas are neat and orderly.
• Maintains knowledge of policies including rates, discounts, special offerings, and community events.
• Maintains knowledge of upcoming events, local area, and hotel offerings.
• Performs other related duties as assigned, such as filing and inspecting properties as needed.

QUALIFICATIONS:

• At least one year of experience with the hotel (preferred), one year of experience in customer service is required.
• High school diploma or equivalency required.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
• Excellent organizational skills and attention to detail.
• Familiarity with the local area with the ability to provide directions and maps to local attractions and destinations.
• Proficient with Microsoft Office Suite or related software.
• You will be part of 'can-do team'; a willingness to help when help is needed is essential.

COMPENSATION & BENEFITS:

Hourly Pay Range: $14 - $15 based on experience

Bonus

Opportunity to earn a bonus following peak seasons, based on performance and overall contribution.

Benefits

• Paid time off such as PTO, sick days, and vacation days
• Relocation assistance

Schedule

40 hours a week to include weekends and holidays.

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