Job Description

Position Summary:

Join the International House of Pancakes (IHOP) as an Assistant Manager and be an integral part of our restaurant's leadership team. As an Assistant Manager, you will support the General Manager in overseeing daily operations, managing staff, and ensuring exceptional guest experiences.  

Responsibilities:

• Assist the General Manager in managing all aspects of restaurant operations, including staffing, scheduling, and budgeting. 
• Provide leadership and direction to team members, fostering a positive work environment and promoting teamwork. 
• Ensure adherence to company policies, procedures, and standards to deliver consistent service and quality. 
• Assist with recruiting, hiring, training, and evaluating staff to maintain a skilled and motivated team. 
• Monitor inventory levels and manage supply orders to meet operational needs and budget targets. 
• Handle customer inquiries, concerns, and complaints in a professional and timely manner. 
• Perform administrative tasks such as payroll processing, reporting, and record-keeping. 
• Collaborate with the General Manager to develop and implement strategies for driving sales and profitability. 

Qualifications:

• High school diploma or equivalent; Bachelor's degree in Business Administration or related field preferred. 
• Previous experience in a supervisory or management role in the restaurant industry. 
• Strong leadership and interpersonal skills. 
• Excellent communication and customer service skills. 
• Ability to work flexible hours, including evenings, weekends, and holidays. 
• Proficient computer skills, including Microsoft Office Suite. 

Competencies:

• Leadership: Ability to inspire and motivate team members to achieve goals and deliver exceptional service. 
• Problem Solving: Analytical skills to identify issues and implement effective solutions. 
• Communication: Clear and effective communication with staff, customers, and management. 
• Time Management: Ability to prioritize tasks and manage time efficiently in a fast-paced environment. 
• Adaptability: Flexibility to adapt to changing priorities and situations. 

Skills:

• Leadership and team management 
• Customer service 
• Budgeting and financial management 
• Inventory management 
• Problem-solving 

Physical Requirements:

• Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds. 
• Standing and Walking: Prolonged periods of standing and walking throughout the shift. 
• Bending and Reaching: Frequent bending, reaching, and twisting. 
• Manual Dexterity: Good hand-eye coordination. 
• Communication Skills: Clear verbal communication to interact with people. 
• Temperature Tolerance: Ability to work in varying temperatures. 

Benefits: 

• Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff. 
• Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services. 
• Career Growth: Training programs, clear career paths, and mentorship opportunities. 
• Recognition: Performance-based incentives, bonuses, and employee recognition programs. 
• Inclusive Environment: A diverse and supportive workplace with open communication and teamwork. 
• Flexibility: Customizable benefits and support for major life events. 

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