Job Description

Job Title: ServiceNow Developer CMDB ( discovery space )

Location: Phoenix AZ Onsite Only Locals

Job type: Contract

ServiceNow Developer - CMDB (discovery space ) and platform analytics.

Summary :-

We are seeking a proactive and technically skilled Mid-level ServiceNow Developer with hands-on experience in Configuration Management Database (CMDB), Discovery, and Platform Analytics.

Key Responsibilities:

• Design, configure, and maintain the CMDB and Discovery module, ensuring accurate mapping of infrastructure and application components.
• Develop and maintain Discovery patterns, probes, and sensors to enhance data collection and visibility.
• Integrate ServiceNow Discovery with external data sources to enrich CMDB data.
• Collaborate with IT and infrastructure teams to troubleshoot and improve Discovery results.
• Configure and manage ServiceNow Performance Analytics, including KPIs, dashboards, and reports aligned to ITIL processes.
• Assist in implementing best practices for data quality, normalization, and CMDB health, including audits and reconciliation rules.
• Support platform enhancements, upgrades, and patching to ensure compatibility and performance.
• Participate in agile ceremonies and provide development estimates, peer reviews, and documentation.
• Create and maintain technical documentation, including design specs, workflows, and test plans.

Required Qualifications:

• 8-10 yrs. relevant experience , 3 5 years of hands-on experience as a ServiceNow Developer, particularly in CMDB and Discovery.
• Solid understanding of IT infrastructure (servers, network, cloud, applications) and how they relate to CMDB architecture.
• Experience in ServiceNow Discovery, Service Mapping, and Identification & Reconciliation Engine (IRE).
• Proficient in JavaScript, REST/SOAP APIs, and ServiceNow's scripting environment.
• Strong background in Performance Analytics, building KPIs, indicators, breakdowns, and actionable dashboards.
• Knowledge of ITIL frameworks, particularly related to CMDB, Incident, Change, and Asset Management.
• Ability to troubleshoot Discovery failures and data integrity issues.
• ServiceNow Certified System Administrator (CSA) and at least one relevant ServiceNow certification (e.g., Discovery, CMDB, Performance Analytics).

Job Tags

Similar Jobs