Job Summary
We are seeking a reliable, detail-oriented Receptionist/Reservationist to support our restaurant’s front-of-house and administrative operations. This role serves as the primary point of contact for guests via phone and email while also helping maintain organization and order within the office. You will play a key role in managing reservations, guest inquiries, and internal communication. Training and a detailed operations manual will be provided.
Responsibilities
Answer incoming phone calls promptly and professionally
Respond to guest emails and messages in a timely, accurate, and courteous manner
Manage restaurant reservations using our reservation platform, ensuring accuracy and attention to guest preferences
Maintain organization of the office, including files, printed materials, forms, and administrative supplies
Assist with basic administrative tasks to keep daily operations running smoothly
Communicate clearly with management and front-of-house staff regarding large parties, special requests, and reservation changes
Provide guests with accurate information regarding hours, menus, policies, and special events
Maintain organized records of reservations, notes, and guest communications
Follow established SOPs and escalation procedures outlined in the training manual
Support overall guest experience through professionalism, clarity, and consistency
Qualifications
Previous experience in a restaurant, hospitality, or customer service role preferred
Strong verbal and written communication skills
Excellent phone etiquette and professional email communication
Highly organized with strong attention to detail
Comfortable managing multiple tasks and inquiries simultaneously
Familiarity with reservation systems (Resy or similar) is a plus but not required
Reliable, punctual, and able to follow structured procedures
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