The Loan Servicing Quality Assurance (QA) Analyst will be responsible to develop and establish quality assurance standards and measures for loan servicing within the Carrington Mortgage Services organization. This individual will also use multiple sources of data, analyze trends, reconcile data and identify areas of improvement. Responsible for assisting with loan level reporting to outside companies, partners, and government agencies; including FHA, VA, and USDA. The Loan Servicing QA Analyst will apply proven analytical and problem-solving skills to help validate loan servicing processes through careful testing in order to maximize the benefit of loan servicing initiatives. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $27.11 to $31.25 per hour.

What you'll do:

• Source and compile/organize loan servicing procedural documents into a complete loan "servicing file".
• Review completed "servicing file" to determine servicing practices vs client or agency servicing requirements.
• Draft and complete initial response(s) to external or internal QC/Audit findings.
• Work closely with default management to analyze business process and identify business control points.
• Utilize Fiserv and Nautilus technology to obtain information.
• Utilize Microsoft tools such as Excel and Visio for data analysis, reporting, and process flows.
• Perform data analysis to ensure accuracy before delivery to internal customers.
• Develop ad-hoc or operational reports to meet ongoing business requirements.
• Implement user access controls and data security measures where appropriate.
• Utilize Microsoft tools such as Excel and Visio for data analysis, reporting, and process flows.
• Create and maintain documentation of processes, reports, applications, and procedures as per department policy.
• Perform other duties as assigned.

What you'll need:

• High school diploma required.
• Bachelor's Degree or equivalent job experience preferred.
• Three (3) or more years of recent experience in different areas of mortgage servicing.
• Required to live/work CST and/or EST time zone hours.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: .

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

EEO/AAP Employer

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

We encourage collaboration, innovative thinking and work that endures. We reward initiative and informed decisions while empowering you to act in the best interests of our customers and our company.

2100 East 196th Street, Westfield, IN, 46074, US