Job Description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit .

JOB DESCRIPTION SUMMARY

The On-site Operations Specialist plays a critical role in supporting community operations across multiple markets within the Active Adult portfolio. This team member will travel often to provide interim support in key onsite roles such as Community Manager or Sales Consultant, ensuring operational consistency and a seamless resident experience.

In this dynamic position, the team member will assist with all facets of onsite management, including oversight of team members, execution of marketing and leasing strategies, and day-to-day property operations. The role is designed to uphold community performance and resident satisfaction while helping each property achieve its financial and operational goals—particularly during times of transition, staffing gaps, or new lease-ups.

This is a highly collaborative role that requires adaptability, strong leadership, and a passion for supporting teams in a fast-paced, service-driven environment.

This team member will travel 75-80% of the week and will support communities across the East coast.

A minimum of 3 years Community Manager or Property Manager experience is required. Senior Living / Active Adult experience is strongly preferred but not required.

The position is available in the following locations: North Carolina or South Carolina.

JOB DESCRIPTION

1.    Assists in the due diligence and take-over process by completing file audits and unit inspections as well as conducting interviews and on-boarding processes.

2.    Acts as a performance improvement resource to managers by following up to provide individual coaching and one-on-one training, conducting remedial and refresher training, and suggesting education and training alternatives and options based on specific situations.

3.    Works with on-site team to provide vendor and marketing outreach to generate Community awareness and qualified traffic.

4.    Establishes relationships with preferred employers within the market.

5.    Oversees resident function efforts, including parties, birthday cards, welcome parties, unit visits, and other programs to achieve resident satisfaction goals.

6.    Assists with establishing and implementing social media accounts, email templates, craigslist/free online advertising templates, websites and search optimization, and other on-line tools.

7.    Conducts Focus Groups to identify housing needs and communicate potential new housing trends.

8.    Monitors on-line rating and reputation management sites and assists on-site teams with response recommendations.
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The salary range for this position is $90,000 - $95,000 based on location and experience.

Additional Compensation :

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions : In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions : In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Job Tags

Holiday work, Full time, Interim role, Local area,

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