Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company, Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry!
We are looking for a talented IT Help Desk Technician to join our growing team. As a IT Help Desk Technician , you will be responsible for troubleshooting and resolving IT service issues and providing help desk support. You will also assist with technical planning, documentation, and delivery. As an integral part of our team, you will play a crucial role in delivering optimal technology solutions to end users.
** This position is on-site in our Miami office.
Responsibilities:
• Provide desktop support to users in Miami offices, as well as remote support to staff working from home or other sites.
• Address issue tickets involving hardware, software, and networking issues, and assist in provisioning of accounts and credentials for new users.
• Assist users with setup, configuration, and usage of applications, peripherals, and web-based services.
• Configure and troubleshoot networking infrastructure, including routers, switches, Wi-Fi APs, and physical cabling.
• Set up phone extensions and configure call flows in our VoIP system.
• Create and update baseline OS install images for workstations.
• Keep track of equipment inventory and advise IT management of needed repairs, RMAs, and purchases.
Qualifications:• Associate's degree (A. A.) or equivalent from a two-year college or technical school; or three years related experience and/or training; or equivalent combination of education and experience.
• 3 to 5 years of proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
• Hands-on experience supporting Windows and MacOS in a professional setting; Linux experience is a plus.• Familiarity with best practices for information security.
• Knowledge of Office365, Salesforce, and VoIP systems.
• Strong ability to diagnose technical problems and implement effective resolutions.
• Strong communication skills, including the ability to provide clear step-by-step instructions to non-technical staff, work with vendors on issue escalations, and communicate technical detail effectively with the IT team.
• Familiarity with video surveillance and access control systems is a plus.
• ITIL, A+, and/or Network+ certifications are a plus.
• Experience assembling, repairing, and upgrading PCs
Joining our team comes with a range of exciting benefits to support your health, well-being, and professional growth, including:
Our organization is an equal opportunity employer and does not discriminate against any candidate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected characteristics. We are committed to promoting diversity, equity, and inclusion in our workplace and welcome candidates from all backgrounds to apply for any open positions.
...protected categories. Know Your Rights: Privacy Notice for California Applicants: Responsibilities The Pediatric Clinical Nurse Specialist (CNS) is responsible and accountable for the quality of nursing care provided to pediatrics patients by providing policies...
...rave about you and demand that youre the only technician that works in their home. How much you can earn when you truly are the best. People... ...to excel. What We Do We are a team of home service experts who go the extra mile to ensure peak performance for...
The Custodial Services Lead Worker cleans and maintains assigned area(s) to meet customer and client satisfaction and may be responsible for oversight or delegation of responsibilities within the cleaning services operation. Essential functions and responsibilities of...
...that extra money Must be 18 to serve liquor. Great for college students/ No experience necessary. We will train the right candidates. Responsibilities... ...this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase...
...holidays.More details upon interview. Requirement: No prior experience is required. Perks: Opportunity for growth! Additional... ...and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized...