Job Description

About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description:

Welcome to The Wade - Lakeshore, a premier property in the Pyramid Global Hospitality portfolio. Situated in the heart of Chicago, Illinois, our hotel features 520 guest rooms and an impressive 20,386 sq ft of meeting space, offering a dynamic and sophisticated environment for both guests and employees.

At Whe Wade, we pride ourselves on delivering exceptional service and creating unforgettable experiences. As a member of our team, you’ll work in a vibrant and supportive setting, surrounded by the stunning views and lively energy of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The Wade. Take the first step towards a rewarding career by applying today.

At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution and vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting. In addition, employees enjoy paid time off and exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally.

Overview:

The Housekeeping Manager performs inspection duties in accordance with company standards for satisfactory performance.

Duties include:

• following theinstructions of the Rooms Director and/or the Operations Manager in order to maintain company standards of cleanliness throughout the rooms section of the hotel.
• supervising the section housekeepers and section housekeeping aides (housepersons) assigned to the housekeeping team.
• relaying information concerning the status of rooms to and from the housekeeping office as well as the front desk.

Other essential duties and responsibilities of this position include the following (other duties may be assigned):

1. Assigns work to Housekeeping staff and trains staff in housekeeping duties.

2. Addresses guests complaints regarding housekeeping service of equipment.

3. Reports need for room repairs to housekeeper.

4. Examines carpets, drapes, and furniture for stains, damage or wear.

5. Checks and counts linens and supplies and communicates needs to housekeeper.

6. Records inspection results and informs Housekeeping staff of inadequacies.

7. Verifies staffing is appropriate for business levels.

8. Operates hotel property management system.

9. Handles lost and found inquiries and all pertinent procedures.

10. Checks vacant, expected departure and discrepant rooms.

11. Issues and inventories keys.

12. Communicates with appropriate departments when necessary.

13. Conducts pre-shift meetings.

14. Cleans rooms and assists in laundry when necessary.

15. Inspects linen closets, storage areas.

Supervisory Responsibilities: Directly supervises hourly employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization�s policies and applicable laws. Responsibilities include assisting with interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

Qualifications:

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: College Degree preferred. Must have at least twoyears housekeeping experience, and three years supervisory experience, or equivalent combination of education and experience.

Language Skills: Must be able to communicate clearly with guests, customers, supervisor and fellow employees in both english and spanish.

Mathematical Skills: N/A

Reasoning Ability: Must be able to analyze routine data to make appropriate judgements regarding the process of inspecting/cleaning guest rooms and supervisory duties.

Certificates, Licenses, Registrations: N/A

Physical Demands: Must be able to push/pull/lift up to 50 pounds. Job frequently requires use of arms, hands, and fingers. Requires walking, sitting, crouching, kneeling, standing.

Hours: Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime. Also, depending on the season, hours may be reduced at any time.

Compensation Range: The compensation for this position is $65,000.00/Yr. - $68,000.00/Yr. based on qualifications and experience.

Job Tags

Hourly pay, Full time, Local area, Immediate start, Worldwide, Shift work, Night shift, Rotating shift,

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