Job Description

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our property’s vision, mission, and core values. Responsibilities:

• Welcome guests warmly, manage check-ins and check-outs, and provide room keys.
• Respond to and resolve guest concerns promptly by working with the appropriate departments.
• Process payments, generate invoices, and balance transactions at the end of each shift.
• Perform basic maintenance, housekeeping, or laundry tasks to address immediate guest needs.
• Address guest inquiries about hotel services, amenities, and local attractions, ensuring guest satisfaction.

Qualifications:

• Strong customer service skills with a guest-focused approach.
• Reasonable accommodations can be made for individuals with disabilities to perform the essential functions of the job.
• Experience in hospitality is preferred but not required—we welcome applicants at all experience levels.
• Proven customer service experience with a strong guest-focused mentality
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

About Company: Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.

Job Tags

Local area, Immediate start, Shift work,

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