Job Description

The Financial Aid Advisor (FAA) is a member of the Student Finance team that closely partners with the Admissions team. The primary focus of this position is to explain all funding sources available to a student and ensure all necessary documentation is complete and submitted to the Student Finance department for each enrolled student. The Financial Aid Advisor conducts effective appointments that provide clear and concise information to students and their families. This position reports directly to the Financial Aid Manager (FAM).

The Financial Aid Advisor does not make financial aid awards or approve tuition funding plans. The Financial Aid Advisor submits documents to the Financial Aid Coordinator who has final decision-making authority in the approval of any financial plan and all funding, regardless of source. All financial aid is packaged and disbursed by the Student Finance Department under the supervision of the Senior Director of Student Finance & Student Records.

DUTIES AND RESPONSIBILITIES:

• Meet with students through video, face-to-face, or by phone to explain all available funding programs and requirements and present funding eligibility for Federal Title IV funds and alternative resources.
• Screen students for various funding types, assisting the student with securing all available resources.
• Collect all required documentation to complete initial financial aid process with student and assist in securing adequate funding sources to cover all educational expenses.
• Provide entrance counseling to students to encourage responsible debt management and ensure regulatory compliance.
• Review Charter College Credit with student, ensuring student is knowledgeable about payments.
• Adhere to regulations as set forth by governing agencies and institutional policies.
• Collect and process necessary paperwork required for the Student Finance Department to approve the plan and package students.
• Meet or exceed established deadlines for submission of all collected paperwork to the Student Finance Department.
• Ensures timely addition of all activities in CampusNexus, including updating notes as needed for each student.
• Guide students to the appropriate department when issues such as dropping courses or withdrawing from the College arise.
• Assist with VA certification and audits when required.
• Document all activities in CampusNexus in a timely manner.
• Provide outstanding customer service to students, ensuring the student is comfortable with their financial aid plan.
• Provide outstanding customer service to other team members and departments.
• Other duties as assigned.

JOB QUALIFICATIONS AND SKILLS:

• All Federal Student Loans must not be in default in order to gain access to the National Student Loan Data System (NSLDS)
• Continued employment is contingent on Federal Student Loans being in good standing while employed.
• Associates degree preferred.
• Customer service experience required.
• Strong interpersonal, communication, and computer skills preferred.
• Detail oriented and well-organized.
• Positive attitude
• Ability to work in a fast-paced environment.
• Working knowledge of sales center techniques, technologies, tools, and resources.
• Proficient computer skills in Word, Excel, database software, and use of Internet.
• Required to be a punctual, responsible, ethical team player, capable of working independently.
• Varied shifts Monday - Thursday 8:00AM-8:00PM, Friday 8:00AM-5:00PM and/or Saturday 8:00 AM – 5:00 PM as needed to support Admissions.
• Occasional overnight travel may be required.

COMPENSATION:

• Hourly Non-Exempt position
• Hourly Hiring Wage: $21.00-$23.00/hr.
• Compensation dependent on experience, knowledge and education level

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• This position requires that you do not have any Federal Student Loans in default. Please confirm you do not.

Experience:

• Customer service: 2 years (Required)
• Microsoft Office: 2 years (Required)
• College Financial Aid Advisor: 1 year (Required)

Ability to Relocate:

• Pasco, WA 99301: Relocate before starting work (Required)

Work Location: In person

We are committed to Diversity. Charter College is an Equal Opportunity Employer.

About Charter College:
Charter College is a private, independent institution of higher education that emphasizes a new direction for continuing education. Charter College is not a liberal arts college, university, or a vocational school. Instead, Charter College takes the best elements from each of these respected educational institutions to create a unique and innovative experience that meets our students’ needs. We offer career training programs in the growing fields of healthcare, business, legal, criminal justice, information technology and select trade careers. We strive to provide our students with a career-focused education that is both relevant in today’s workspace and cutting-edge in technology and focus.

Charter College is a private, independent institution of higher education that emphasizes a new direction for continuing education. Charter College is not a liberal arts college, university, or a vocational school. Instead, Charter College takes the best elements from each of these respected educational institutions to create a unique and innovative experience that meets our students’ needs. We offer career training programs in the growing fields of healthcare, business, legal, criminal justice, information technology and select trade careers. We strive to provide our students with a career-focused education that is both relevant in today’s workspace and cutting-edge in technology and focus.

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