Job Description

• Pay Range: $125000-$130000 (to commensurate with experience) + BONUS ELIGIBLE

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1470407 . 

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Appl ication Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due t o the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Join our campus team where you are valued and empowered to make a difference. Enjoy competitive wages, benefits, and perks like Instapay through the One @Work app. Our careers are filled with purpose and encourage learning, growth, and meaningful impact. Apply today!

Job Summary:

The Communications Director is responsible for shaping and executing Chartwells’ external communications strategy while also providing leadership and oversight for internal communications. This role drives brand storytelling, public relations, thought leadership, and external engagement, ensuring that all content aligns with the company’s vision, values, and voice.

The Director will lead high-profile channels, relationships, and campaigns that elevate the Chartwells brand across social media, web, publications, and media outlets. Additionally, the Director will focus on streamlining communications processes, leveraging AI-driven tools for efficiency and innovation, and ensuring alignment across both internal and external communications.

Key Priorities

1. Brand Voice & Storytelling – Ensure all external communications reflect a consistent, authentic, and compelling brand voice.
2. Media & PR Leadership – Strengthen Chartwells’ reputation through proactive media engagement, thought leadership, and reputation management.
3. Digital & Social Strategy – Maximize impact across social media, web platforms, and digital publications.
4. Executive & Client-Facing Messaging – Craft high-impact content for leadership and client engagement.
5. Crisis Communications – Lead external crisis communication efforts with speed, accuracy, and alignment to brand standards.
6. Innovation & Growth – Streamline processes, introduce AI-enabled tools, and continuously evolve Chartwells’ communications approach.
7. Internal Communications Leadership – Provide strategic direction for internal communications to ensure consistent, clear, and impactful messaging across the organization.

Responsibilities:

• Develop and manage the external communications roadmap and budget, aligning projects, campaigns, and platform initiatives to brand strategy and business goals.
• Lead crisis communications for external audiences, including drafting statements and guiding media responses.
• Manage the relationship with the PR agency, creating press releases, seeking thought leadership opportunities, and elevating Chartwells’ voice in the industry.
• Oversee company social media accounts — posting content, monitoring engagement, measuring performance, and managing the relationship with the social media publishing partner.
• Host and organize client webinars that share insights, updates, and brand stories.
• Identify and develop compelling stories and narratives for external channels.
• Supervise the Communications Manager to ensure internal communications are aligned, efficient, and support associate engagement.
• Own content and management of the brand website.
• Streamline communication workflows and implement AI-powered tools to improve consistency, speed, and personalization across internal and external channels.
• Stay informed on emerging communication innovations, and industry trends to proactively evolve strategies and platforms.

Qualifications:

• Bachelor’s degree in Communications, Public Relations, Marketing, or related field (Master’s preferred).
• 6+ years of communications experience, with at least 2 years in a leadership role.
• Proven track record in brand storytelling, media relations, and social/digital content strategy.
• Experience managing and mentoring direct reports, with strong people leadership skills.
• Outstanding written, oral, interpersonal, and presentation skills with professional presence in varied settings.
• Innovative thinker with experience applying AI-driven tools.
• Experience managing agencies and external vendors.
• Ability to lead crisis communications with professionalism and discretion.
• Comfortable working cross-functionally and building relationships at all organizational levels.
• Proficiency in Microsoft Office programs required including Word, PowerPoint, Excel and Outlook; graphic design experience a plus.
• Some travel required (up to 25%).

The Benefits

We are always looking for ways to invest in our people both inside and outside of work to help them achieve their full potential. Both full-time and part-time associates are eligible for the following benefits:

• Opportunities for Training and Development
• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely,  click here for information on additional company-provided time off benefits.

Because this position requires you to perform services in an educational facility, there may be periods when the Company does not require you to perform work (such as winter and summer breaks when food service needs decline or cease). Any such periods during which you do not perform work on the Company’s behalf may be unpaid and deemed a temporary layoff. However, depending on business needs, you may be required to work year-round, potentially at a different location during break periods. Business needs may vary from year to year.

Our Commitment to Diversity and Inclusion
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. 

 

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. 

Applications are accepted on an ongoing basis. 

Chartwells Higher Ed maintains a drug-free workplace. 

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